Get the help you need, when you need it.
Find answers, setup guides, troubleshooting steps, and practical guidance for using Sierrawing to monitor visual data, configure AI detection, and build intelligent workflows.
How Can We Help?
Search our knowledge base to quickly find the information you need.
New to Sierrawing? Start here.
The essentials to get your first camera and AI detection rule running.
Create Your Account
Learn how to create your Sierrawing account and configure your initial workspace.
Learn MoreSet Up Your Organization
Configure your organization, users, locations, and access permissions.
Learn MoreConnect Your Camera
Learn how to connect compatible cameras and video sources to Sierrawing.
Learn MoreConfigure AI Detection
Set up detection rules, monitoring zones, thresholds, and event conditions.
Learn MoreBrowse by Topic
Find detailed help articles organized around the parts of the platform you use most.
Account & Workspace
Manage your Sierrawing account and workspace.
Cameras & Video
Everything you need to manage your connected visual sources.
AI Detection
Understand and configure Sierrawing's AI-powered detection capabilities.
Alerts & Events
Learn how to manage AI-generated events and notifications.
Dashboard & Analytics
Get more value from your visual intelligence data.
Integrations & API
Connect Sierrawing with your existing systems.
Deployment
Find guidance for different deployment architectures.
Billing & Plans
Manage your Sierrawing subscription and billing.
Step-by-Step Guides
Short, focused walkthroughs for the most common setup tasks.
How to Add a Camera
Connect a compatible camera to your Sierrawing workspace and verify its status.
View GuideHow to Create a Detection Rule
Define what Sierrawing should detect, where it should monitor, and when an alert should be generated.
View GuideHow to Configure an Alert
Choose which events should generate notifications and who should receive them.
View GuideHow to Review an AI Event
Open event details, review the detection information, and take the appropriate operational action.
View GuideHow to Connect a Webhook
Send Sierrawing events to your own application or operational system.
View GuideTroubleshoot a Problem
Fast paths to resolving the issues teams run into most often.
Camera Offline
Check the camera connection, network configuration, credentials, and video stream availability.
~5 min avg. fixNo AI Events Detected
Review your camera status, detection model, configured rules, monitoring zones, and detection conditions.
View FixToo Many Alerts
Review detection thresholds, event conditions, monitoring zones, and alert configuration.
View FixIntegration Not Receiving Events
Verify authentication, endpoint configuration, webhook settings, and event delivery status.
View FixDashboard Data Not Updating
Check camera connectivity, event processing status, network availability, and system status.
View FixQuick Answers
The questions we hear most often from teams evaluating and deploying Sierrawing.
Sierrawing is an AI-powered visual intelligence platform that analyzes compatible camera and video data to detect configured events and provide operational insights.
Sierrawing is designed to work with compatible camera and video sources. Specific compatibility depends on the camera, video protocol, deployment architecture, and configuration.
No. Sierrawing adds an AI intelligence layer to compatible visual infrastructure. It can help organizations get more operational value from their existing camera systems.
Detection capabilities depend on the AI models and features enabled for your deployment. Examples include people, vehicles, PPE-related events, restricted-area activity, occupancy, and queue-related events.
Yes. Sierrawing supports multi-location environments, with capabilities depending on your subscription and deployment configuration.
Yes. API and webhook capabilities are available for supported plans and integrations.
Sierrawing can support cloud, edge, and hybrid deployment approaches depending on the requirements of the deployment.
System Status & Security
Real-time platform status, plus how we keep your visual data controlled and secure.
System Status
Check the operational status of Sierrawing services in real time.
99.98%
Uptime (90d)
~40ms
Avg. response
0
Open incidents
Security & Privacy
Learn how to manage access, permissions, data, and security configurations within your environment.
- Account security
- User permissions
- API security
- Data handling
- Camera access
- Data retention
- Deployment security
Can't Find the Answer You're Looking For?
Our support team can help with product questions, technical issues, integrations, and deployment requirements.
Contact Support
Tell us what you're working on and provide as much relevant information as possible so our team can assist you efficiently.
Hi, how can we help with your Sierrawing deployment today?
Sierrawing Support · typically replies in ~2 hrsExplore Documentation
For technical implementation details, APIs, integrations, deployment, and configuration.
Guides, API reference, and integration examples for every plan.
Get More From Your Visual Data
Sierrawing helps transform cameras and video into actionable operational intelligence.
Connect. Analyze. Detect. Alert. Act.
See Today. A Safer Tomorrow.