Privacy Policy

Sierrawing Private Limited is an India-based technology company developing and providing AI-powered visual intelligence solutions.

Our platform uses technologies such as computer vision, deep learning, AI video analytics, edge AI, cloud infrastructure, and intelligent automation to help organizations derive operational intelligence from compatible visual data sources.

• Company: Sierrawing Private Limited
• Website: https://www.sierrawing.com
• Location: Mumbai, Maharashtra, India

This Privacy Policy applies to information collected through:

• The Sierrawing website
• Sierrawing accounts
• Sierrawing software and platform services
• Product demonstrations
• Contact and enquiry forms
• Customer support interactions
• Marketing communications
• Other interactions with Sierrawing

This Privacy Policy does not necessarily apply to third-party websites, applications, or services that may be accessible through links or integrations provided by Sierrawing.

The information we collect depends on how you interact with Sierrawing.

When you create and use a Sierrawing account, we may collect information necessary to operate and secure your account, including:

• Name
• Email address
• Password credentials
• Organization information
• User role
• Account preferences
• Authentication information
• Login activity
• Account configuration

Passwords are intended to be protected using appropriate security measures and are not intended to be stored as readable plain-text passwords.

Sierrawing provides AI-powered visual intelligence services that may process visual information supplied or connected by customers.

Depending on the customer's configuration, this may include:

• Camera feeds
• Video streams
• Images
• Recorded video
• AI detection results
• Event metadata
• Camera identifiers
• Location identifiers
• Timestamps
• Configured detection information

Sierrawing may process this information to provide the AI-powered functionality requested by the customer.

When you access our website or services, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Approximate location derived from IP address
• Pages viewed
• Features used
• Access times
• Referring website
• Diagnostic information
• Error information
• Performance information

We use this information to operate, secure, maintain, and improve our website and services.

We may use collected information for the following purposes.

Sierrawing uses AI technologies, including computer vision and deep learning, to analyze supported visual data.

Depending on the enabled capabilities, the system may identify configured events such as:

• Person detected
• Vehicle detected
• Helmet detected
• No helmet detected
• Restricted-area activity
• Occupancy threshold exceeded
• Queue activity
• Other configured operational events

AI capabilities vary depending on the product, deployment, configuration, and available AI models.

Where applicable law requires a legal basis for processing personal information, the basis may include:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent
• Protection of vital interests
• Other lawful bases permitted by applicable law

The applicable legal basis depends on the nature and context of the processing.

Sierrawing may use cookies and similar technologies to operate and improve its website and services.

These technologies may be used for:

• Essential functionality
• Authentication
• Security
• Preferences
• Analytics
• Performance monitoring
• Marketing, where applicable

You may manage cookies through your browser settings or available cookie controls.

Disabling certain cookies may affect some website functionality.

Please see our Cookie Policy for additional information.

Sierrawing does not sell personal information to third parties.

We may share information where reasonably necessary to provide services, operate our business, protect our users, or comply with legal obligations.

Sierrawing may support integrations with third-party applications and systems through APIs, webhooks, or other mechanisms.

When you enable an integration, information may be transmitted to the relevant third-party service according to your configuration.

You are responsible for reviewing the privacy and security practices of third-party services that you choose to connect to Sierrawing.

Sierrawing may use service providers, infrastructure, or technologies located outside India.

Where personal information is transferred across jurisdictions, we will seek to implement appropriate safeguards as required by applicable law.

We retain information for as long as reasonably necessary for purposes including:

• Providing our services
• Maintaining accounts
• Fulfilling contractual obligations
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Maintaining security
• Complying with legal obligations

Retention of customer visual data may depend on:

• Customer configuration
• Subscription plan
• Deployment architecture
• Contractual arrangements
• Applicable legal requirements

Customers are responsible for establishing appropriate retention practices for visual data processed through their Sierrawing deployment.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service and deployment, security measures may include:

• Authentication
• Access controls
• Role-based permissions
• Encryption where appropriate
• Network security
• Infrastructure protections
• Monitoring
• Logging
• Security procedures

However, no internet-based service or storage system can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where applicable
• Opt out of certain marketing communications
• Lodge a complaint with an applicable authority

These rights may be subject to applicable legal limitations and exceptions.

To exercise applicable rights, please contact us using the information provided below.

Where permitted by law, Sierrawing may send communications relating to:

• Product updates
• New features
• Company announcements
• Industry insights
• Educational content
• Events
• Promotional offers

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or contacting us.

We may continue to send essential service-related communications where necessary to operate your account or provide requested services.

Sierrawing's services are intended primarily for businesses and organizations and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

If you apply for a position at Sierrawing, we may collect information such as:

• Name
• Contact information
• Resume
• Employment history
• Education
• Skills
• Professional qualifications
• Other information voluntarily provided during the recruitment process

We use this information to evaluate applications, communicate with candidates, and manage recruitment activities.

Our website may contain links to third-party websites or services.

Sierrawing does not control and is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Technology
• Business practices
• Legal requirements
• Privacy and data-protection obligations

If we make material changes, we may provide appropriate notice through our website, services, email, or other reasonable communication channels.

The Last Updated date at the beginning of this Privacy Policy indicates when it was most recently revised.